Refund policy

AtΒ Pak Digit, customer satisfaction is our priority. We strive to provide quality products and a reliable shopping experience for customers across Pakistan.

πŸ“¦ Return Eligibility

Customers may request a return if they receive a damaged, defective, or incorrect product.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging and accessories, where applicable.

  • Return requests should be submitted within 7 days of receiving the order.

  • Proof of purchase or the order number is required.

❌ Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Used or damaged products due to customer mishandling.

  • Personal care and hygiene products.

  • Items marked as non-returnable.

  • Sale or clearance items, unless received damaged, defective, or incorrect.

πŸ’° Refunds

All returned products are subject to inspection and approval.

  • Approved refunds will be processed after the returned item has been inspected.

  • Refunds will be issued through the original payment method where possible, or another mutually agreed method.

  • Refund processing times may vary depending on the payment provider.

  • Shipping charges may be non-refundable unless the return is due to our error or a defective product.

πŸ”„ Exchanges

Exchanges may be available for products that arrive damaged, defective, or incorrect, subject to product availability and approval.

🚚 Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item supplied by Pak Digit.

πŸ“ž How to Request a Return or Refund

To request a return, exchange, or refund, contact us with:

  • Your order number.

  • The reason for your request.

  • Photos or videos of the issue, if applicable.

Email: Pakdigit@hotmail.com

Our support team will review your request and provide instructions for the next steps.

⚠️ Important Notes

Pak Digit reserves the right to inspect returned products before approving a refund or exchange. All requests will be handled in accordance with applicable consumer protection laws in Pakistan.

Thank you for shopping with Pak Digit. We appreciate your trust and support!